Introduction. Burnout syndrome is a common problem among healthcare
workers. The aim of the study was to investigate the level of stress, components of burnout syndrome and the most common causes of workplace
stress among the physicians working in the Primary Health Care Center
Banja Luka, after which the obtained results concerning family physicians
and the physicians of other specialties were compared.
Methods. The observational study was conducted by interviewing physicians during the period March to May 2018. All employed physicians were
provided with the following questionnaires: The socio-demographic questionnaire, The questionnaire for self-assessment of the level of stress, The
questionnaire about the most frequent causes of stress at work and the
Maslach Burnout Inventory.
Results. The study included 211 physicians, out of a total of 246 physicians
(127 family physicians and 84 physicians of other specialties) working in
the Primary Health Care Center Banja Luka. There was a significantly higher
level of stress (p = 0.011), emotional exhaustion (p < 0.001) and depersonalization (p < 0.001) among family physicians compared to the physicians
of other specialties. There was a significant difference in the presence of
all causes of stress among family physicians, except the stress concerning
the patients requiring emergency care. The multivariate logistic regression
analysis found that stress was significantly associated with emotional exhaustion in both groups and with personal accomplishment in family physicians. In family physicians, there was a significant association between a
high level of depersonalization and personal accomplishment. In physicians
of other specialties significant association was found between education
and emotional exhaustion as well as personal accomplishment, and between female gender and high level of depersonalization.
Conclusion. The level of stress and the burnout syndrome were considerably more present in family physicians compared to physicians of other
specialties.
